Radiation Oncology Achieves Top Results from Latest Press Ganey Patient Satisfaction Survey
The University of Florida Department of Radiation Oncology’s most recent Press Ganey Patient Satisfaction Survey, which measures the overall rating of care and other components of the patient experience, ranked the department in the 99th percentile overall, including facility-related responses.
Patients receive the survey within 24 hours of a hospital discharge or physician visit. The questions measure service and communication performance, such as compassion and education, and examine patients’ perceptions of care, including getting appointments and health care when needed, how well doctors communicate, courtesy and helpfulness of office staff and overall rating of the doctor.
Interactions with doctors and nurses, the responsiveness of hospital staff, pain management, communication regarding medicines, care transition, cleanliness, quietness, discharge rating and likelihood to recommend are additional areas of consideration.
“Our team of doctors, nurses, therapists, physicists, dosimetrists, administrative support and financial staff are extremely focused on providing the best patient experience possible,” said Enzo Centofanti, Administrative Director, Radiation Oncology. “We recognize that patients undergoing cancer care can have many physical, emotional and spiritual needs that can change daily, or even by the hour. We do our best to address these concerns as effectively as possible; what sets us apart is our ability to do so often before the patient, the family, and the caregivers themselves are aware of the need.”